1. Information We Collect
When you use Sauna SPA Engine, we may collect information you provide directly, such as your name, email address, phone number, and payment information when you register or book services. We also collect usage data automatically, including IP addresses, browser type, pages visited, and interaction patterns within the platform.
2. How We Use Your Information
We use your personal data to provide and improve our services, process transactions, communicate with you about your account, and send operational updates. For business accounts, we use aggregated analytics to generate reports on branch performance, staff scheduling, and customer metrics.
3. Data Security
We implement industry-standard security measures including 256-bit TLS encryption for data in transit, encrypted password hashing using bcrypt, and role-based access controls. Your data is stored on secure, SOC 2 compliant cloud infrastructure with automated backups and disaster recovery procedures.
4. Data Sharing
We do not sell your personal information. We may share data with trusted third-party service providers who assist in operating our platform (such as payment processors and email delivery services), subject to strict confidentiality agreements. We may also disclose information when required by law or to protect our legal rights.
5. Cookies & Tracking
We use essential cookies to maintain your session and preferences. Analytics cookies help us understand how you use the platform. You can manage your cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of certain features.
6. Your Rights
You have the right to access, correct, or delete your personal data at any time. Business owners can export all client and operational data through the platform's admin panel. To exercise your rights, contact us at privacy@saunaspa.rw.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you services. After account deletion, we may retain certain data for up to 90 days for backup purposes and as required by applicable law.
8. Contact Us
If you have questions or concerns about this Privacy Policy, please contact our Data Protection Officer at privacy@saunaspa.rw or write to us at Kigali, Rwanda.